SERVICES & CONTRACTS

Computer Solutions is a software development company that offers programming, design, and consulting services to a wide range of industries and business areas. Working with you continuously, we are able to execute a project from a mere concept to the final, polished solution. Our highest quality services are driven by the customer's comfort, cost benefits, schedule and budget targets, and confidentiality and security issues.

Computer Solutions aim is to provide software development service that will help your business grow and develop rapidly. To achieve this, we use a variety of web application development, software development, engineering, integration, technology consulting, project management, and mobile application development practices.

To ensure bright quality of all the services offered, Computer Solutions implies quality management for each product development stage, including requirements management, development processes, product functionality and usability, delivery, and technical support.

We undertake every aspect of your project: requirements management, product design and architecture, programming and development, quality assurance, documentation preparation, technical support, and maintenance.

CUSTOMER SLA’s
SOFTWARE
SERVICES
Bugs
Updates (minor)
Updates (Major)
Customization & Legal adjustments (minor)
Customization & Legal adjustments (Major)
Interoperability
SUPPORT
SERVICES
Ticketing system
Call center
Help-Desk / Support (minor)
InfoBank
Consulting
On-site (Support & Training)
Help-Desk / Support (Major)
IT
SERVICES
Bugs
Updates (minor)
Updates (Major)
QUALITY
SERVICES
Ticketing system
Call center
( 1 Day )
( 4 Hours )
( 1 Hour + Priority )
SYSTEM
ADMINISTRATION
Including
Analyzing system logs and identifying potential issues with computer systems
Introducing and integrating new technologies into existing data center environments
Performing routine audit of systems and software
Applying operating system updates, patches, and configuration changes
Installing and configuring new hardware and software
Adding, removing, or updating user account information, resetting passwords,etc.
Answering technical queries and assisting users
Responsibility for security
Responsibility for documenting the configuration of the system
Troubleshooting any reported problems
System performance tuning
Ensuring that the network infrastructure is up and running
Configuring, adding, and deleting file systems
DATABASE
ADMINISTRATION
Including
Installing and upgrading the database server and application tools
Allocating system storage and planning future storage requirements for the database system
Modifying the database structure, as necessary, from information given by application developers
Enrolling users and maintaining system security
Ensuring compliance with database vendor license agreement
Controlling and monitoring user access to the database
Monitoring and optimizing the performance of the database
Planning for backup and recovery of database information
Maintaining archived data
Backing up and restoring databases
Contacting database vendor for technical support
ACCOUNTING
Including
Accounting supervising
Monthly reporting
 Annual fiscal statements
Book keeping
Management reports
Warehouse management
Fixed assets management
Cash flow management
Budgeting
Business Process Reengineering
PAYROLL
Including
Payroll calculation
Registration & Termination of Employees
Leaves & Absences management
Customization & Legal adjustments
Analytical Periodical Declarations Preparation and Submission to the Social Security Authorities
Monthly Statements of Social Security Payments
Employees salaries through Bank Accounts
XML exports
On-site support